Frequently asked questions
Everything you want to know
Onboarding, commission, calendar, guarantees: answers to the questions Annecy and lakeside owners ask us most. Not finding yours? Write to us, we reply within 24h.
How does property onboarding work?
It starts with a phone call, then a thorough visit of your property in Annecy. We assess your needs, set up the management plan and organise everything: cleaning, check-in, guest communication and listing optimisation.
What types of properties do you manage?
We manage studios, 1- and 2-bedroom flats, houses and chalets in Annecy and the neighbouring villages: Veyrier-du-Lac, Talloires, Sevrier, Annecy-le-Vieux. Every property gets a service tailored to its layout and location.
What is your commission?
Our commission is 20% (excl. VAT) of the revenue generated. No fixed fee, no subscription: you only pay if your property earns bookings. Our interests are 100% aligned with yours.
Do I need to be present for the visit or operations?
No. We can run the initial visit with or without you, then handle everything remotely: communication, keys, monitoring, invoicing and reporting.
How can I track my property’s performance?
You get access to a real-time dashboard: bookings, revenue, occupancy rate, calendar. A detailed report is sent after every stay.
Can I block dates for personal use?
Absolutely. You remain the owner and master of your calendar. Block dates from your dashboard or contact us, we update immediately.
What happens if there is an issue with a guest?
Your properties are covered by the platforms’ host guarantees, and we support you in handling any disputes from start to finish.
Do you manage short and medium-term rentals?
Yes. We handle both short stays of a few nights (Airbnb-style) and stays of several weeks or months (students, professionals working in Haute-Savoie). We tailor the strategy to your property and your goals.
How long before my property is online?
Your listing is generally online within 24 to 48 hours of signing the contract: photo shoot, listing copy, optimised pricing and distribution across all platforms.
How long until the first booking?
On average 72 hours after going live. Annecy is a highly sought-after destination: skiing, hiking, mountain remote-work, family tourism. Demand is constant year-round.
Still have a question?
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or call us on +33 7 45 17 97 97
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