In short-term rentals, check-in and check-out aren’t just key handovers: they are the two moments when a guest forms an opinion — and when an owner protects their property. In Annecy, where the share of foreign travellers is high and turnovers come thick and fast in high season, a well-drilled arrival and departure process makes a real difference to reviews and to the condition of the home.
Check-in: a first impression that counts
A good welcome means: clear arrival instructions sent in advance (address, access, parking, codes), an in-person check-in or a well-organised self check-in (key box, smart lock), a quick walkthrough of the home and how it works, and being reachable for questions. In Annecy, it is also the moment to slip in a few good local addresses — guests remember it.
- Before arrival: welcome message, detailed instructions, confirmed arrival window.
- On arrival: key handover (in person or self check-in), a tour of the home, practical points (heating, wifi, recycling, house rules).
- During the stay: a contact reachable 7 days a week, in French and English.
Check-out and the condition report: protecting the property
At departure, the priority is reversed: check the condition of the home, note any damage or shortfalls, deal with lost-and-found items, and move smoothly into the cleaning and the next arrival. A condition check at every turnover — even a quick one — makes it possible to react fast if something is wrong and to avoid disputes. It is also what makes a hotel-grade reset between two stays possible, sometimes on the same day.
Why hand it to a local concierge service
Managing arrivals and departures yourself is doable… as long as you live nearby and are available. Remotely, in peak season, or with several properties, it quickly becomes unmanageable. A local concierge service such as Yes Conciergerie takes care of the whole thing — instructions, welcome, key handover, condition report, coordination with cleaning — in Annecy and across the Annecy basin (Annecy-le-Vieux, Veyrier-du-Lac, Sevrier, Talloires-Montmin…).
To go further: our full concierge service in Annecy, our dedicated Airbnb management, and our cleaning service for rentals.
