🛎️ Guest experience in the Haute-Savoie
A 5-star experience.
On every stay.
From arrival to departure, we offer every guest a tailor-made experience
Our service
Every guest
deserves a unique experience
We care for every detail of the experience, from arrival to departure, so your guests leave with one wish: to come back.
01 — Always available
Guest support 24/7
Late arrival from Grenoble or Lyon, snowy road up to the chalet, question about the wood-burning heater, lost WiFi code, locked ski room — our team is on call. Your guests are never alone.
- 📞 Dedicated guest line available nights and weekends
- 💬 Reply by SMS, WhatsApp or email as preferred
- 🌍 Support in French and English
- 🚨 Real-time emergency handling (locks, outages, breakdowns)
02 — Perfect first impression
Turnkey welcome & key handover
First impressions matter. Our hosts welcome each guest with a smile, hand over the keys and walk through the property so everything is clear from the start.
- 🤝 In-person welcome (or secure key box, depending on your preference)
- 🔑 Full walk-through of the property and amenities
- ✅ Property check before every check-in
- 🗺️ Custom local guide: tips, restaurants, Haute-Savoie shuttles
03 — Comfort from arrival
Private airport & train station transfer
We offer a high-end private transfer service between Grenoble Saint-Geoirs airport, Lyon Saint-Exupéry airport, Annecy train station and your property.
- ✈️ Transfer to/from Grenoble Saint-Geoirs or Lyon Saint-Exupéry airport
- 🚆 Pick-up at Annecy train station
- 🚗 Comfortable vehicles, professional drivers
- ⏱️ Real-time flight tracking, punctuality guaranteed
04 — A personal touch
Tailor-made arrival & thoughtful touches
Because details make all the difference, we personalise each guest’s arrival based on their booking profile — weekend couples, families on holiday, business travellers.
- 🍷 Welcome basket with local Haute-Savoie products
- 📖 Personalised welcome book with Haute-Savoie must-sees
- 🌹 Romantic options for couples (champagne, flowers…)
- 👶 Family equipment on request (cot, high chair)
🛎️ Offer your guests far more than just accommodation.
Yes Excursions — The tailor-made local experience
Because every destination is unique, Yes Excursions offers outings and stays designed entirely for the area where your property is located — local activities, signature excursions, tailor-made experiences. Unforgettable memories, organised by those who know the territory better than anyone.
- Local excursions : hand-picked and organised by your concierge
- Tailor-made stays : turnkey programmes adapted to every guest
- Signature outings : the best places and activities at the destination
- Additional revenue : every booked excursion generates revenue for you
How it works
From check-in to check-out,
we handle everything
1
Booking confirmed
As soon as a booking comes in, we contact the guest to prepare their arrival and gather their needs.
2
Property prepared
Our team prepares the property, adds personalised touches and makes sure everything is in order before the arrival.
3
Welcome & stay
We welcome the guest, hand over the keys and remain available 24/7 for any request or emergency.
4
Check-out & restoration
After check-out, we inspect the property, handle any damage and prepare it for the next booking.
Frequently asked questions
Your questions about guest management
How does the key handover work in practice?
We offer either an in-person welcome at an agreed time, or a secure code-based key box for arrivals outside our office hours. In both cases, the guest receives clear instructions before arrival.
What happens if there is an issue during the stay?
Our team is reachable 24/7. In case of emergency (breakdown, jammed lock, sanitary issue), we step in or send a qualified contractor within 1 hour. You are kept informed in real time.
Is the transfer service included in your offer?
The airport/train station transfer is a complementary option you can offer your guests. The fee is charged directly to the guest or can be included in the booking price, depending on your choice.
How do you handle difficult guests or disputes?
We screen guests based on platform criteria and handle communication end-to-end.
Can I see the reviews left by my guests?
Yes, you have real-time access to reviews left across all platforms. We also send you a monthly summary with guest feedback and our improvement suggestions.
Your guests deserve
the very best welcome.
Entrust us with managing your guests with complete peace of mind. First call free.
